1. Anyone may use any information presented on this website for non-commercial purposes, subject to any specific terms of use that might appear with such information, provided that the use of such information is accompanied by an acknowledgement that HERTEX is the source. By using this site you are agreeing to be bound by these general terms and conditions and Privacy Policy. If you choose to access and use any of the information made available to you on this site, you do so subject to these Terms and Conditions of Use and any specific terms that the owner or provider of that information has imposed on its use.

Please take note of all Terms and Conditions of Use. Your use of this website implies an acceptance of the Terms and Conditions of Use and any other specific terms and an agreement to be bound by them. In the event of a conflict between the Terms and Conditions of Use of this website and any specific terms applicable to specific date, and only to the extent of the conflict, the more specific term will apply.

2. HERTEX makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to, the accuracy, accessibility, integrity and timeliness of this information. HERTEX assumes no liability or responsibility for any errors or omissions in the content of this site and further disclaims any liability of any nature for any loss howsoever arising in connection with using this website or any content contained herein. Furthermore HERTEX reserves the right to make changes to these materials at any time without notice. If you find any inaccurate, out of date or incomplete information or material on this website, or if you suspect that something is an infringement of intellectual property rights, you must let us know immediately by contacting HERTEX or the owner or provider of the information to which the issue relates.

3. You should independently verify any information and material on this website before relying upon it. The information and material on this website are not substitutes for the exercise of professional judgement. If you are not qualified or experienced enough to make that judgement, you should take professional advice or contact the relevant information owner or provider for further information and advice.

4. Hyperlinks to other websites are provided as a convenience only, and imply neither responsibility for, nor approval of, the information contained in those other web sites on the part of HERTEX. HERTEX makes no warranty, either express or implied, as to the accuracy, availability, reliability or content of such information, text, graphics and hyperlinks. HERTEX will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of this website or any information or material on it, or your inability to use it (whether that loss is direct or indirect).

5. While HERTEX makes every effort to ensure that any executable material available to be downloaded from HERTEX's website is free of any virus, it cannot guarantee that the material is free from any or all viruses. HERTEX is not responsible for any loss or damage howsoever caused by the executable material and potentially malicious code contained therein.

6. You are responsible for ensuring that your computer systems are suitable to access and use this website. You are responsible for implementing sufficient anti-virus and other security checks to ensure the accuracy of data input and output.

7. The collection and retention of personal information by HERTEX through its website and through the registration process is subject to the terms of the HERTEX Privacy Policy currently in force and available for review on this website.

8. You must not try to alter or destroy this website, the information contained herein or try to circumvent the security features of this website, be it by tampering with, attempting to hack or crack it, modify the format thereof or in any other way disrupt or disable any computer system, server, website, router or other device used to host this site or make it available.

9. All warranties, representations, terms, conditions and undertakings, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise (including any implied warranty, representation, term, condition or undertaking of satisfactory quality or fitness for a particular purpose) are excluded to the fullest extent allowed by law by HERTEX and the information owners and providers.

10. If the use of any information or material on this website is unlawful in any jurisdiction (because of ynationality, residence or for some other reason), that information or material is not offered. If you are outside the Republic of South Africa you must satisfy yourself that you are lawfully able to use any such information and materials. We accept no liability, to the extent allowed by the law, for any costs, losses or damages resulting from or related to the access or attempted access of any information or materials by anyone outside the Republic of South Africa.

11. No delay, neglect or forbearance on the part of HERTEX in enforcing any of their rights under the Terms and Conditions of Use will be, or be deemed to be, a waiver and it will not prejudice any right of HERTEX.

12. If any of the Terms and Conditions of Use is held to be unenforceable, illegal or in some other way invalid, the unenforceable, illegal or invalid provision will be deemed to be severable and will not affect the remainder of Terms and Conditions which will continue to be of full force and effect.

13. All conditions and terms of use contained in this website are governed by South African law and you agree to submit to the non-exclusive jurisdiction of the courts of South Africa.

14. No addition to or modification of any provision of these Terms and Conditions of Use will be binding on HERTEX unless made in writing and signed by their duly authorised representatives.

15. Copyright of all images used on this site and its relevant pages belong to Hertex Fabrics (Pty) Ltd, unless otherwise indicated. An infringement of this copyright will not be tolerated.


Fabric / wallpaper cannot be returned after four (4) weeks from the date of invoice, unless the product becomes defective within six (6) months from the date of invoice, having regard to its general intended purpose and normal use.

No credits (price differences etc.) will be passed after four (4) weeks from the date of the original invoice.

No quality complaints or shortages can be accepted after fifteen (15) days from date of invoice.

No returns will be allowed on fabric of less than six (6) meters in length.

Hertex will not accept any responsibility for shortages once the fabric / wallpaper has been cut.

Hertex reserves the right to return the fabric / wallpaper to the customer if alleged defects or flaws falls within accepted commercial tolerance.

No returns of special imports fabrics / wallpaper will be accepted, unless the product is defective.

No returns will be accepted without a valid reason given in writing and approval from the sales manager.

Credits can only be passed once the central distribution centre has received the fabric / wallpaper and required documentation.

No returns will be accepted without a copy of the original invoice.

A handling fee will be charged on all returned fabric / wallpaper, unless otherwise agreed. The handling fee for velvet returns is 50%, all other fabric / wallpaper returns will have a 30% handling fee.

The customer must examine the product against its general intended purpose and normal use before accepting delivery thereof in order to determine whether the fabric is of good quality and reasonably matches the description or sample.

Once the fabric / wallpaper has been cut, made up or installed, it cannot be returned.

No wallpaper claims will be accepted if the correct glue was not used or the installation instructions were not followed.

Fabric / wallpaper with a width variation of +/- 3% cannot be returned for credit.

Hertex cannot be held responsible for any loss or damage suffered by a customer as a result of the product having been incorrectly cleaned or handled.

No claims will be accepted if fabric / wallpaper has been chemically treated after purchase.

Pilling is a characteristic of many synthetic upholstery fabrics. This happens due to excess fibres migrating to the fabric surface and forming a ball.

This is not a defect and Hertex will not accept any responsibility for fabric pilling as this will be accepted as fair wear and tear in line with the general intended purpose and normal use’’.

SABS quality standards on flaws and defects will apply (5-6 flaws per 50m are deemed acceptable).

Dye-lot variations occur in all textiles and wallpaper and are unavoidable. Subtle textures, slubs, colour and weaving irregularities associated with textiles (especially natural fibres) are not considered to be defects.

Hertex will not accept any responsibility for fabrics / wallpaper fading as a result of exposure to harsh sunlight. Fading as a result of exposure to sunlight will be accepted as fair wear and tear in line with the general intended purpose and normal use. This is especially important to note when fabric is used for Roman blinds, curtains are not lined, or lining is used as curtaining.

Hertex will not be held responsible for any consequential loss as a result of a defective or hazardous product.

If any fabric hangers, memos or books taken out on appro are not returned, Hertex will charge the relevant client’s account with the full replacement value of the fabric thereof.

We reserve the right to refuse any return in line with the abovementioned terms.


If you are dissatisfied with your purchase, you may return it.
• Products will only be considered for refund or exchange if unused and undamaged and in their original condition.
• No products will be considered for refund or exchange 30 days after date of invoice.
• In the unlikely event of product being defective, it can be returned within a period of 6 months after date of invoice. Defective items will be considered for exchange once inspected and signed off as defective by a Hertex quality assessor.
• No returns, replacements or exchanges will be considered on product after 6 months of invoice date.
• For public health reasons we cannot accept returns on the following items: Bedlinen, Towels, Crockery, Cutlery.
• Product can be returned to Hertex showrooms/Haus stores or collected by our courier for return.
• All products received for return/exchange consideration will be inspected prior to authorisation granted for exchange /refund or credit.
• All product collected by courier for refund or exchange will carry a non-refundable collection fee of R250.00. The collection fee will be charged per item collected and deducted from the original invoice amount.

Please ensure that the below is complied with prior to product being presented for return or exchange:
• Copy of original invoice presented.
• Original price tag presented.
• Product still in original packaging or similar acceptable packaging.
• In the event of a refund it will be processed with the same tender as original Invoice.

Point to consider prior to requesting a refund/exchange or credit:
• Rugs with a width variance of +/-3% cannot be returned for credit, exchange.
• Dye lots variation may occur in all rugs and are unavoidable.
• Products were used for their intended purpose and are not damaged as a result of usage.
• Products were cared for and cleaned as per care and cleaning instructions.

Please note that products bought at sale- or shop soiled prices, cannot be refunded, returned or exchanged.

Made to order products will not be considered for refund, exchange or credit.

For goods to be credited, a customer needs to supply us with the following documentation:
• Copy of invoice.
• Proof of return (signed copy of delivery note).
• Written reason for return, signed off by Hertex representative.
• Name of Hertex contact person who approved credit.
• The refund will be made in the same tender as the original payment.
• Credit card holder must be present for exchange / returns.

For goods to be credited, the item has to be returned:
• In its original packaging
• With the price ticket attached (retail)
• With the shipping label attached (wholesale).

If you have any other queries, please do not hesitate to contact us.